Return Policy
Last updated: May 2026
Returns are accepted within 30 days of receipt. Return shipping costs are the responsibility of the customer. Returns must be sent to our central warehouse, with the return address provided by our team after your request is reviewed.
Return Window: 30 Days
Right of withdrawal: 14 Days
Pays return shipping: Customer
RETURNS ARE NOT FREE — RETURN SHIPPING COSTS APPLY
Can I return my order?
Yes. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. For a return to be accepted, the order must meet all of the following conditions:
1. The order still contains all parts and components, and the packaging is in the same condition as when the product was received.
2. Only normal handling of the product is evident. Damage resulting from careless handling is excluded.
3. Products for which hygiene is important have been properly cleaned before the return process is initiated.
4. Any product defect was identified immediately after receipt.
5. We reserve the right to charge the customer for return shipping costs.
6. The return will be processed within 7 working days. If the conditions are met, it will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.
How to return your order
If your order meets the conditions above, please follow the steps below to start the return process:
1. Email
Send an email to support@veloriabelle.ca with the subject line “Return Request”.
2. Information
Make sure the email includes:
• Order number
• Reason for the return request
• Photo of the product (in case of damage)
• Customer first name and surname
• Customer address
3. Wait for our reply
We will get back to you and provide the correct return address. Do not send the product back to the sender on the package — wait for the return address we will send you.
4. Shipping
The customer is responsible for the shipping costs of returning the product to our central warehouse.
NEVER send the return to the sender on the package — always wait for the return address we provide.
A. Cancellation conditions — right of withdrawal
The consumer has a right of withdrawal under the following provisions, where the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.
Cancellation period
14 days from the day on which the customer or a third party named by the customer received the last of the products.
Because we operate with a fully automated system, orders are executed immediately after they are placed. For this reason, it is not possible to stop the shipping process before delivery. A refund is not possible after receipt of the products unless they are returned.
To exercise your right of withdrawal, you must inform us (Veloria Belle) by a clear statement (for example, by email) of your decision to withdraw from this contract. The withdrawal is completed when we receive the products. The costs of returning the products are borne by the buyer.
Orders in transit
Because our products are shipped from overseas, longer transit times may occur over which we have no control. If the products are already on their way, cancellation is not possible. Please wait until you receive the products and then return them. You may inform us of your cancellation in advance.
To ensure the fastest possible return, we ask that you send us a shipping confirmation as soon as the product has been sent back.
Consequences of withdrawal
What we refund
- All payments received
- Refund within 14 days maximum
- Same payment method used for the order
What we do NOT refund
- Return shipping costs
- Additional delivery costs (where a more expensive method was chosen)
- Damage caused by improper handling
The refund is processed after receipt and inspection of the products.
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE AT THE CUSTOMER'S EXPENSE.
Damaged or defective items
If your order arrives damaged or with a defect, please contact us within 48 hours of delivery at support@veloriabelle.ca. Include your order number and clear photos showing the damage or defect, as well as a photo of the original packaging where possible. We will review the case and let you know the next steps.
Defects must be identified immediately after receipt. Damage caused by use after delivery, accidents, or normal wear and tear is not covered by this policy.
Non-returnable items
For hygiene and safety reasons, the following items cannot be returned once opened, used, or unsealed, unless they arrive damaged or defective:
• Intimate or sanitary products
• Cosmetics, skincare, and beauty products once unsealed
• Pierced jewellery (e.g., earrings)
• Personalised or custom-made items
• Gift cards and digital products
• Items marked as “final sale” at the time of purchase
Refund timing
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, the refund will be processed within 14 days using the same payment method used for the original order. Depending on your bank or card issuer, it may take additional business days for the funds to appear in your account.
Contact us
If you have any questions about this Refund Policy or your return, please get in touch:
• Email: support@veloriabelle.ca
• Subject line for returns: “Return Request”
• Response time: within 2 business days